Frequently Asked Questions

Yes, for vehicles involved in road traffic accidents, our recovery service is free at the point of use. The costs are billed directly to your insurance company or the at-fault party's insurer, so there's no upfront payment required from you.

Our average response time is 45 minutes. We have recovery units strategically positioned across the UK to ensure rapid response times. Once you call us, we'll dispatch the nearest available recovery vehicle immediately.

Yes, we specialize exclusively in accident recovery. We do not provide roadside assistance for mechanical breakdowns, flat batteries, or running out of fuel. Our service is specifically for vehicles involved in collisions, impact damage, or fire.

Your vehicle will be transported to one of our secure, insurance-approved storage facilities. These facilities are monitored 24/7 with CCTV and physical security. Your vehicle remains safe until it's assessed by an engineer or collected by your chosen repairer.

Absolutely. We are independent and not tied to any specific body shop. You have the right to choose your own repairer, and we'll work with them to ensure your vehicle is delivered safely.

Your safety is our priority. If you or anyone else is injured, call 999 immediately. Once emergency services have been contacted and you're in a safe location, you can then call us for vehicle recovery. We also ensure you and your passengers get transport to your destination or a safe location.

Yes, we don't just recover your vehicle - we ensure you and all passengers reach your destination safely. This is included as part of our accident recovery service.

Our storage facilities are insurance-approved and meet strict industry standards. They feature 24/7 CCTV monitoring, physical security patrols, and strict access control. Only authorized personnel and insurance adjusters can access the storage yard.

Beware of 'vulture' recovery trucks. Do not sign any paperwork or authorize recovery from drivers who weren't dispatched by your insurer or Rapid Recovery Group. Only use recovery services you've specifically requested or that your insurer has arranged.

We can introduce you to trusted, specialized accident claims handlers who can help with replacement vehicle hire, recovering your policy excess, personal injury claims, and managing repairs. This is entirely optional and there's no obligation to use these services.